Terms & Conditions

Service and Cleaning

Genovese Jewelers will clean your online jewelery purchase and check settings free of charge in store. We recommend that you have this done at least bi-annually.

Exchanges and Returns

Your purchase, in new condition, may be returned or exchanged within 30 days of the original purchase date. Sale or clearance merchandise, special orders, modified items, and custom designed jewelry may not be returned or exchanged. Credits or refunds will be issued in accordance with the original method of payment. A merchandise credit will be issued for the return of any item received as a gift and not accompanied by its sales receipt. Gift Cards are not redeemable for cash. Refunds do not include shipping or PayPal processing fees.

Damange Disclaimer

Genovese Jewelers uses special care in the handling and setting of gemstones, but is not responsible for damage attributable to any unstable enhancement processes, pressure or heat-sensitive stones, or stones with fractures, as there is an inherent risk in handling and setting stones of this nature. Likewise, Genovese Jewelers is not responsible for damage attributable to prior repairs, alterations, and/or incorrectly stamped metals.

Gemstone Enhancement Disclosure

Gemstone purchasers should be aware that natural gemstones are processed from the time they are extracted from the earth by one or more traditionally accepted gem and jewelry industry practices. All colored gemtones listed on this sales receipt have probably been subjected to a stable and possibly undetectable enhancement process to imporve color and/or stability. Such enhancements may include, but are not limited to heat treatment, irradiation, and impregnation. All relevant information will be readily proveded to the best of our knowledge. Prevailing market values are based on these universally practiced and accepted proccesses by the gem and jewelry trade.

Insurance Reports

The monetary value assigned by Genovese Jewelers is for the exclusive purpose of assisting our customers in obtaining insurance. It represents the current price to replace the same or like item from Genovese Jewelers, and is neither a guarantee of value, nor an offer to buy.